DAMAGED ORDERS:

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• Any damaged items must be reported within 2 days of receipt.
• Please email a picture of the damage & shipping box to determine if the order was damaged during shipping or if it appears to be a manufacturing defect.
• Refund will only be in the amount of the item. Shipping costs are sunk costs and we can not refund shipping as the service has already been provided. 
• Please email to discuss options and replacement.

EXCHANGES:

• The fastest way to ensure you get what you want, is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

PRE-ORDERS:

• An item marked as PRE-ORDER, is an item that is not currently available. In the description will be ESTIMATED time of arrival. In some cases the manufacturer will delay the availability of these items for different reasons of shipping delays, manufacturing delays, or other reasons. We will try to keep our customers updated on any changes in dates but also know that this is not something in our control and we will get these items shipped as soon as we are able. ​
• Shipping options when placing pre-orders: We understand that to save on shipping, orders may want to be combined with all other items into your order. We do allow this but please know that if you choose to do this, ALL ITEMS in that order will not be shipped until the pre-ordered item is available. When you place your order, shipping is calculated for one shipment per order, not two separate shipments. If you would like to have other items shipped before the pre-ordered item, please place separate orders. This policy will be followed and a request of cancelation to an order for any reason, will be subject to the 10% restocking fee. ​
• Pre pay down payment deposit will be required at time of ordering. 
• Deposits are non-refundable and non-transferable.
• ​The remaining balance will be invoiced on arrival to the manufacture, to the email address provided. Please check your spam folder.
• Orders not paid in full within 14 days of notification and/or invoice will be cancelled, and any deposits or partial payments made, shall be forfeited.
• We do our best to keep inventory up to date of incoming pre-order items, but in the event that an item you pre-order is out of stock, we reserve the right to cancel that portion of your order. 
• Order cancelations are subject to a restocking/administrative fee of 10% of the original product(s) cost.

RETURNS:

• If you are not completely satisfied with your order, please contact us with in 4 days after receiving your product and we will work with you on returning product for a refund or merchandise credit. 
• A 10% Restocking fee will be charged to all orders returned/cancelled. 
  
• All items must be returned in MINT condition and in their original packaging and free of any damage, marks or alterations.
• All returns must have prior approval before return.
• Buyer must pay shipping for all returns.
• If a credit card was used for purchase, your credit card will be credited.  If a check or money order was used, a refund check will be issued or store credit can be applied. 

REFUNDS:

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.